Customer Service Advisor

This Customer Service Advisor opportunity is built around update systems and keep customers informed with clear, accurate information. It would suit someone who can bring clear communication, patience, accurate records, and reliable follow-through to the role.

Who the work supports

My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts. Focus on doing what’s right for our members—without the pressure of sales targets.

Customer support involved

Update systems and keep customers informed with clear, accurate information. Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first h. Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.

What helps in this service role

Clear communication, patience, accurate records, and reliable follow-through.

Customer service skills

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Job details

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opport.
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Additional detail: Bonus opportunities may be available.