Customer Service Advisor

The Customer Service Advisor position centres on respond to customer enquiries via phone, email, and social media in a timely and professional manner. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Work model: Hybrid
• Shift: Weekends
• We’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team.
• Saturday: 12:00pm – 8:00pm.
• Sunday: 12:00pm – 8:00pm.

Likely focus of the role

• Respond to customer enquiries via phone, email, and social media in a timely and professional manner.
• Monitoring and respond to social media comments and messages, helping to build strong customer relationships.
• Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them.

Requirements mentioned

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.