Customer Service Advisor

Customer Service Advisor focuses on provide valuable support and advice to help you develop in your role and increase your confidence.

What the role involves

• Provide valuable support and advice to help you develop in your role and increase your confidence.
• Also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce).

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries.
• The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm.
• Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
• First class customer service skills, where providing a great service just comes naturally to you!

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK.
• Successful candidates will begin their journey with us on Monday 6th July.
• We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs.