Customer Service Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• 28 days annual leave plus 8 bank holidays (pro rata for Part Time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra a day off.
• Supported family friendly approach with extended parental leave.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Learn more about our benefits and organisation by viewing our attached document.
• Develop all of our diverse employees and the communities that we serve.
• We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements.