Customer Service Advisor

Customer Service Advisor focuses on act as a primary point of contact for customer enquiries via email, phone and whatsapp.

What the role involves

• Act as a primary point of contact for customer enquiries via email, phone and WhatsApp.
• Monitor two shared customer service inboxes, ensuring timely responses in line with service expectations.
• Answer incoming phone calls, handling customer enquiries and escalating issues where required.
• Ensure timely, accurate, and professional responses to all customer communications.
• Supporting order processing and internal coordination to ensure customer expectations are met.
• Maintaining accurate records and logs to support operational and quality control processes.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• £26,000 - £28,000 per annum.
• Monday - Thursday 10:00am - 18:00pm & Fridays 8:00am - 16:00pm.
• 33 days holiday per year (including bank holidays).
• Full on-the-job training, with continuous development throughout your career.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• The Customer Service Executive is responsible for delivering a high standard of customer support across multiple communication channels.

Known job details

• Pay: £26,000 - £28,000 per annum