Customer Service Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Participate in regular 1:1s and coaching sessions with your Team Manager.
• Process own workload in a timely fashion and without error.
• Ensure your work is of a standard that meets the Customer Service Centre quality standards.
• Ensure that the correct processes are followed on every call/customer contact.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• If so, read on, as we’re looking for Customer Service Advisors to join our Customer Care team in Linwood, Scotland!
• Support each other, and leave egos at the door.
• With regular coaching, clear performance standards, and a commitment to process excellence, you’ll be empowered to make a real impact on both our customers and your own career.