Customer Service Advisor

Customer Service Advisor focuses on handling incoming customer enquiries via phone and digital channels.

What the role involves

• Handling incoming customer enquiries via phone and digital channels.
• Supporting tenants with a range of housing-related queries.
• Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics.
• Providing a professional, empathetic, and customer-focused service.
• Working closely with internal housing teams to resolve issues effectively.
• Supporting a busy contact function during a period of internal change.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through