Customer Service Advisor

Customer Service Advisor focuses on support to ensure you succeed in your role, but the right attitude and behaviours are a must.

What the role involves

• Support to ensure you succeed in your role, but the right attitude and behaviours are a must.
• Delivering exceptional customer service.
• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process.
• Be self-aware, being able to question, learn, and take responsibility for yourself.
• Supporting the maintenance of store standards, product placements and stockroom.

Skills and requirements

• You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment.

Confirmed role details

• We have a Part Time Customer Advisor opportunity to join our Pavers in Poole on a 4 hours per week contract.
• Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour).
• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Are you passionate about achieving sales targets and finding just the right products for customers?
• Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
• Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?