Customer Service Advisor

Customer Service Advisor focuses on delivering exceptional customer service.

What the role involves

• Delivering exceptional customer service.
• Maintaining accurate records on our CRM system (Salesforce).
• Respond to customers correspondence according to the relevant passenger charter and business process.
• Maintaining our systems and equipment by reporting any problems.

Skills and requirements

• Ability to manage situations in which customers are unhappy about the level or quality of service/response and to find solutions to the points raised.
• Capacity to communicate effectively using all forms of media.
• Computer literacy Microsoft office 365 (essential).

Confirmed role details

• Expected Start Date: 9th February 2026 – 5 week induction including a training programme and supported grad-bay.
• Rotation: Hours between 8am – 8pm weekdays and 8am – 10pm weekends (1 in 3 weekends).
• Contact Centre Operational Hours 06:00-23:00 including weekends.
• That's why we offer a comprehensive benefits package designed to support your lifestyle, well-being, and future.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through