Customer Service Advisor

Customer Service Advisor focuses on handle all inbound, internal and external customer queries.

What the role involves

• Handle all inbound, internal and external customer queries.
• Manage through to resolution for specific customer accounts.
• Action all customer queries in line with the required processes and service level agreements.
• Work as part of a team to ensure great customer service delivery – every time.
• Engage proactively with service centres to ensure customer requirements are received and actioned.
• Recognise and deal with queries, requests and problems in line with our customer account requirements.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Competitive Rates of Pay.
• Company Funded Health Cash Plan.
• Holidays: 20 days increasing with length of service + bank holidays.
• Long Service Recognition scheme.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Working alongside our operational and account management teams you will be able to positively influence our customers’ needs.
• Resolve any potential issues.