Customer Service Advisor – Stratford

Axis Europe Stratford-upon-Avon, England Posted Jul 20, 2023

Contract
Onsite

Job description

Role

We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

Key Responsibilities

  • Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
  • Adhere to call handling procedures, Axis policies and operation processes in order to ensure "First Class" service is delivered at all times. 
  • Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
  • Liaise with clients, Axis operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

    • Requirements

  • Previous experience in call centre environment, dealing with high volumes of calls (desirable)
  • First time customer service face to face, via the phone or writing
  • Excellent communication skills
  • Ability to prioritize tasks

    • Other Key Information

  • Working hours 8am-5pm Monday-Friday

    • Benefits

  • 22 days annual leave which increases with length of service
  • Pension
  • Perkbox rewards
  • Long service rewards
  • Volunteering days
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