Customer Service Advisor

The Customer Service Advisor position centres on answering the telephone and signing off calls in accordance with WNS’ agreed procedures. It would suit someone who can bring clear communication, reliability, and practical judgement to the role.

Known job details

• Shift: Nights
• Weekday mornings: 07:00 – 09:00.
• Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.
• 22:00 - 09:00 (Different shift patterns, Monday - Sunday).
• Applicants must be able to commit either a Saturday or Sunday plus bank holidays.

Likely focus of the role

• Answering the telephone and signing off calls in accordance with WNS’ agreed procedures.
• Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
• Maintaining compliance with industry regulations, internal policies, and data protection standards.

Requirements mentioned

• Handling inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
• High School or Lower.
• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.