Customer Service Advisors

Customer Service Advisors focuses on based in bright, open plan offices in harlow, you will be joining an established and happy team!.

What the role involves

• Based in bright, open plan offices in Harlow, you will be joining an established and happy team!
• In this role, you will be responsible for processing claims from policyholders , taking them through the whole claims process, ensuring that they understand the procedure, and what.
• Provide accurate claims advice across a variety of products.
• Resolving claims across a variety of platforms, telephone, fax, email and online.
• Maintaining company service levels.
• Provide support to the Sales team by providing accurate and timely information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Our client is an award winning company that offers a variety of insurance products mainly to the automotive industry.
• Customer service professionals with great personalities to join the Claims Team in a variety of roles – both customer focused and some administration duties.