Customer Service Agent (CSA)

Customer Service Agent focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• · Assisting and guiding passengers at the check-in area.
• · Boarding of passengers onto their respective flights.
• · Provision of passenger assistance, handling customer complaints and other duties as assigned.
• · Able to provide excellent customer service to our passengers.

Confirmed role details

• Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off).
• These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.
• These roles are all full-time and permanent positions.
• No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• · Unrestricted right to live and work in the UK (Pre-Settled Status accepted).
• · Minimum age 18.

Known job details

• Pay: £27,922 per annum