Customer Service Agent

Customer Service Agent focuses on promoting the benefits of this clients product range to prospective leads.

What the role involves

• Promoting the benefits of this clients product range to prospective leads.
• Ensuring information is provided in a compliant manner by following company policy and adhering to industry and statutory legislations.
• Answering large volumes of messages and live chats whilst providing exemplary customer service to their potential customers.
• Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the their client's behalf to resolve queries.
• Resolve customer complaints at enquiry stage.
• Objection Handling - respond promptly to customer enquiries.

Skills and requirements

• We have partnered with a well established payment solutions company with 30 years experience within the industry, who are currently seeking a Customer Service Representative to joi.

Candidate fit

• Have exceptional customer service, be confident/out going with excellent communication.
• Be the front line of client communication, providing best advice and promoting the benefits of.
• Your ultimate objective is to convert warm leads via email and our live chat facility in order to maximise revenue contribution by providing unrivalled levels of customer service.

Additional role context

• Excellent opportunity to join a rapidly growing business where there is lots of room for progression!
• The clients range of products in line with agreed parameters.
• Probing to understand the potential client's requirements and skillfully handling objections via email and our live chat facility.