Customer Service Ambassador

Customer Service Ambassador focuses on · direct foot and car passengers and present them to the border force control points.

What the role involves

• · Direct foot and car passengers and present them to the Border Force control points.
• · Be prepared to train as a Fire Marshal for the Passenger and Car Hall areas.
• · Previous Customer Service experience an advantage.
• · Knowledge of a second European language an advantage.
• · Computer literate, with good working knowledge of Microsoft Word and Excel.

Skills and requirements

• Assist with the movement of passengers and visitors within the port areas.
• · Check passenger tickets and visitor passes for entry into Restricted Areas.
• · Assist passengers with wheelchairs or heavy luggage as required.
• · Assist customers with providing information and guidance on the use of the park and pay car park.

Confirmed role details

• Our recruitment process involves the redaction of each candidate’s identifiable information, leaving their skills, experience and answers to the competency questions to be assessed.
• Please refer to the government website to understand the requirements needed.
• Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce.
• We will consider all qualified applicants and encourage discussion about flexible working opportunities.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Unsocial hours and weekend working will be a requirement.
• This role is working hours per week, Monday to Sunday between the hours of 06:00 and 23:00.