Customer Service and Export Administrator

This Customer Service and Export Administrator opportunity is built around monitoring order progress through the sales order lifecycle, including production, quality control. It would suit someone who can bring clear communication, patience, accurate records, and reliable follow-through to the role.

Who the work supports

Report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery. Coordinating with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.

Administrative work involved

Monitoring order progress through the sales order lifecycle, including production, quality control. Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution. Managing customer complaints, ensuring timely follow-up and resolution.

What helps in this admin role

Clear communication, patience, accurate records, and reliable follow-through.

Administrative skills and experience

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.