Customer Service Apprentice

Customer Service Apprentice focuses on handling customer enquiries via phone, email, and online channels.

What the role involves

• Handling customer enquiries via phone, email, and online channels.
• Supporting administrative tasks such as data entry, filing, and scheduling.
• Liaising with colleagues and internal teams to support operations.
• Assisting with process improvements and identifying efficiencies.
• Working collaboratively across teams to meet deadlines.
• Gaining exposure to different areas of the business.

Skills and requirements

• GCSEs (Grade A-C/4-9) in English and Maths, or equivalent.
• Previous experience in customer service or administration (advantageous).
• Positive, proactive attitude with a willingness to learn.

Confirmed role details

• Full-time, Monday - Friday, 8:45am - 5:30pm.
• As a Customer Service Apprentice, you will support the daily operations of the business, ensuring customers receive excellent service and administrative processes run smoothly.
• Customer Service Level 3 qualification.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Based learning supported by your training provider and line manager.
• A minimum of 6 hours per week of off-the-job training.
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard.

Known job details

• Pay: £18,000 per annum