Customer Service Apprentice

The Job position with Level 2 centres on if you are 19 or over, this will be optional, but we will support you to complete it when offered. It would suit someone who can bring clear communication, patience, accurate records, and reliable follow-through to the role.

Role overview

It’s important that our people reflect and represent the diversity of the communities and audiences we serve. Free entry to National Trust places for you, a guest and your children (under 18).

Customer support involved

If you are 19 or over, this will be optional, but we will support you to complete it when offered. Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What helps in this service role

Clear communication, patience, accurate records, and reliable follow-through.

Customer service skills

• Working alongside your workplace mentor on tasks specific to your apprenticeship, you will develop the skills & knowledge relevant to the apprenticeship standard Customer Service.
• Not currently on any other training or education programme (e.g. another apprenticeship or a degree).
• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Job details

• Substantial pension scheme of up to 10% basic salary.
• EV car lease scheme (for roles that meet the salary criteria).
• Additional detail: Training or development support may be provided.