Customer Service Assistant

Customer Service Assistant focuses on assisting the shop manager and assistant manager with the day to day running of the shop.

What the role involves

• Assisting the Shop Manager and Assistant Manager with the day to day running of the shop.
• Have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.

Skills and requirements

• Operate with trust and integrity.
• Flexibility as business operates 7 days a week.
• An enthusiastic people person who can work on own initiative and as part of a team.
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.

Candidate fit

• Clear communication, patience, accurate records, and reliable follow-through.