Customer Service Assistant

Customer Service Assistant focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• To be successful in this role, you must be willing to provide the very best customer service experience to our customers.
• Making sure that the customer's experience is a positive one.

Candidate fit

• Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Additional role context

• Your day will be varied, and will include a combination of the following tasks.
• Answering customer enquiries.
• Giving information and helping to solve customer problems.