Customer Service Assistant

Customer Service Assistant focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• At least 2 continuous years’ work experience in a customer facing role.
• Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
• Process information while supporting our members.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supporti.
• Till is opened on time, ready to serve our customers at opening time.
• Accurate completion of Cash receipts and withdrawals.