Customer Service Coordinator

Customer Service Coordinator focuses on provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.

What the role involves

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress.
• Keeping customers informed throughout the repair process.
• Ensure vehicles are ready within agreed timeframes.
• Maintain strong customer relationships to encourage repeat business.

Skills and requirements

• At least 2 years experience in a similar role.
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
• Excellent organisation and time management skills.
• A full driver’s licence as driving duties is involved.

Confirmed role details

• · 30 days annual leave.
• Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the borde.