Customer Service Helpdesk Advisor (Reactive Planner)

The Customer Service Helpdesk Advisor (Reactive Planner) position centres on to maintain good service delivery to our clients in terms of reactive tasks. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where ownership sits

General administrative support and other appropriate duties as directed Contribute to company objectives by meeting own performance objectives. Competitive Salary [[SALARY_0]]Enhanced annual leave starting at 26 Days + bank holidays rising with service.

What the role carries

To maintain good service delivery to our clients in terms of reactive tasks. We are looking to recruit a highly motivated and experienced individual who has excellent customer service skills to support our customer service and compliance teams. Supporting both the Facility Managers and clients in the retrieval of supporting evidence for planned maintenance regimes.

What the role depends on

• To amend resourcing on reactive and scheduled tasks to align with mobile site supervisor’s schedules – as required.

Practical details

• Pension — 6.5% employer contribution of your salary into your pension to help you save for the future.
• BUPA - optional scheme and can include your family to the scheme (50% contribution).
• Group Income Protection – 50% of your salary covered for 3 years for long term illness.
• Up to 20 days full pay in a rolling 12 month period.

Requirements mentioned

• DBS check

Job details

• Pay: £27,573
• Benefits mentioned: Pension, Holiday allowance, Sick pay