Customer Service Officer

As a Customer Service Officer, the work centres on we’ll work with you on which department compliments your personality and strengths best. It would suit someone who can bring it would suit someone who can bring clear communication, reliability, and practical judgement to the role to the role.

Role overview

Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality. Given the nature of what we do, sometimes the customer calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient.

Customer support involved

We’ll work with you on which department compliments your personality and strengths best. Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture. Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What helps in this service role

It would suit someone who can bring clear communication, reliability, and practical judgement to the role.

Customer service skills

• Provide customers with a first-class experience during every interaction.
• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Job details

• We’re recruiting for both Customer Service Administrators and Customer Service Officers to join our Home Finance team in Solihull - with a starting salary of £23,750 - £24,525 depe.
• These are hybrid roles where you’ll work 3 days from home and 2 days in our Solihull office weekly, Monday-Friday between the hours of 9am-5pm.
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes.
• Generous pension contribution.