Customer Service Official

Customer Service Official focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Be responsible for ensuring that every customer’s experience in the branch is as streamlined and efficient as possible.
• Need to have excellent customer service skills with previous experience within a busy customer-facing environment.
• An interest in the banking industry is essential.

Confirmed role details

• Receive a very competitive hourly rate with an annual holiday accrual.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• This is an ideal role for an individual who would like to take the first step towards building a career in Retail Banking.
• Greet all customers who enter the branch.
• Processing payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.