Customer Service Order Processor

Customer Service Order Processor focuses on managing customer orders, prescriptions, and complaints.

What the role involves

• Managing customer orders, prescriptions, and complaints.
• Liaise with internal teams to ensure smooth order flow.
• Provide solutions to customer queries quickly and professionally.
• Produce accurate reports.
• Supporting key accounts with tailored customer service.
• Work closely with stakeholders to improve customer experience.

Skills and requirements

• Previous customer service experience.
• Strong communication and organisation skills.
• Ability to work under pressure with high attention to detail.
• Confident using Microsoft Office (Excel preferred).

Confirmed role details

• £25,121 per year.
• Monday–Friday 8:00am–4:30pm or 8:30am–5:00pm (rota basis) + occasional Saturday 8:00am–12:00pm.
• Pension enhancement after 12 months.
• Cycle to work scheme.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Ensure excellent customer service at all times.
• This is a fast-paced role where you will manage orders.

Known job details

• Pay: £25,121 per year