Customer Service Representative

Customer Service Representative focuses on greet customers warmly upon their arrival, assisting them with the rental process from start to finish.

What the role involves

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish.
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
• Processing rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
• Delivery and collection of vehicles across the region.
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.

Skills and requirements

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service or retail.
• Strong attention to detail and the ability to multitask in a busy environment.
• The flexibility to work a variety of shifts, including evenings and weekends.

Confirmed role details

• This a temporary position starting immediately until October 2026 with the potential to extend based on business need.
• The number of contracted hours will be 45 per week - over 7 days, flexibility with working days and times is essential.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries.