Customer Service Representative

Customer Service Representative focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Experience in working within financial services, ideally in life and pensions.
• Experience in speaking to customers about their life and pension policies, confidently, and with empathy. Taking ownership, making sure every customer feels heard and supported.
• Great communication skills and a natural ability to listen.
• A calm, customer-focused approach, even when things get busy.

Confirmed role details

• Type: Full Time, Permanent.
• £25,000 per annum plus benefits.
• Start Date: As soon as possible.
• Be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve queries first time and in the right way.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £25,000 per annum