Customer Service Representative

Customer Service Representative focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Job description People don’t just come here to place bets, they come for the experience.

Confirmed role details

• We’ve a range of full and part-time hours on offer.
• Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
• Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in whic.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.