Customer Service Representative

Customer Service Representative focuses on efficiently manage inbound and outbound calls, consistently achieving daily call volume targets.

What the role involves

• Efficiently manage inbound and outbound calls, consistently achieving daily call volume targets.
• Respond effectively to customer enquiries and requests received via telephone and email, promptly identifying solutions and offering first-line support to customers and our retail.
• Accurately update the Customer Relationship Management (CRM) system with detailed information regarding customer interactions and enquiries.
• Professionally manage customer complaints and complex issues, escalating promptly and clearly to senior team members or management when required.

Skills and requirements

• Proven experience working within a fast-paced customer service environment, ideally handling a high volume of inbound and outbound calls.
• Strong administrative skills with demonstrable experience using CRM systems or similar customer databases.
• Excellent written and verbal communication skills, with experience responding professionally to customer queries via phone and email.
• Strong numerical ability with proven accuracy in managing financial transactions, pricing or stock control activities.

Confirmed role details

• This is a permanent full-time role based in our Hammersmith office, with the opportunity to work from home 2 days per week alongside a team of 8 colleagues.
• This is a 40 hours per week role working 5 days of 7 between 08.30am and 8pm (some weekend working is required) paying £13.41 per hour.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through