Customer Service Representative

Customer Service Advisor focuses on take inbound calls to assist customers with a number of different queries.

What the role involves

• Take inbound calls to assist customers with a number of different queries.
• Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary.
• Keeping up to date with policy changes through the use of internal systems and training.
• Raising and potential problems with management and the appropriate teams.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• TSYS Managed Services are looking for Customer Service Advisors to help in our Milton Keynes (MK7) location.
• Working 40 hours a week across various shift patterns between 6am – 11pm or 7am-8pm Monday – Sunday with a yearly salary of £21,091.

Candidate fit

• You have prior customer support experience - within a customer focused role either in a contact centre or face to face environment (minimum 6 months).
• You're passionate about customer services and have a can do enthusiastic work ethic.
• We'll give you some bonus points for.

Additional role context

• Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
• If you love to help others and can excel within customer services then we’ve got the job for you!

Known job details

• Pay: £21,091