Customer Service Representative

The Customer Service Representative position centres on resolving customer complaints and returns professionally. It would suit someone who can bring passion & Energy – Brings a positive, can-do attitude to the role.

How the role is set up

Career development opportunities and external training. Employee Assistance Programme (mental health & financial wellbeing).

Where someone would start

Resolving customer complaints and returns professionally. Processing customer orders accurately and efficiently. Conduct price comparisons and support tender processes.

What helps someone build confidence

Passion & Energy – Brings a positive, can-do attitude. Proactive Mindset – Looks for improvements and solutions.

What is expected

• Customer-Focused Approach – Always prioritises the customer experience.
• IT literate, with experience using CRM systems.
• Be expected to take ownership of customer queries from start to finish and ensure a consistently positive experience.

Job details

• Work model: On-site.
• Additional detail: Additional staff or wellbeing benefits may be available.