Customer Service Representative

As a Customer Service Representative, the work centres on ensure proactive follow-up for end users who are experiencing skin health issues. It would suit someone who can bring promote Fittleworth Home Delivery Service, with all our potential customers and undertake warm transfers where appropriate to promote retention and attract new patients to the SBU to the role.

Known job details

• Contract: Contract
• Temporary 3 months, working 22.5 hours per week.

Likely focus of the role

• Ensure proactive follow-up for end users who are experiencing skin health issues.
• Processing sample requests.
• Take incoming calls/respond to emails on our Advice and Samples free phone line and email inboxes from end users and healthcare professionals.

Requirements mentioned

• Able to access the Winnersh office on a daily basis.
• Strong communication and telephony skills with flexibility to adapt style on an individual basis.
• 2 years’ experience in a customer service environment.