Customer Service & Safety Agent (Bi-lingual French & English)

This Customer Service & Safety Agent (Bi opportunity is built around you have 1–2 years of experience in customer support, security, or a similar client-facing role. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

How the role is set up

You have 1–2 years of experience in customer support, security, or a similar client-facing role. 1 à 2 ans d'expérience dans le support client, la sécurité ou un rôle similaire en contact direct avec la clientèle.

What helps someone build confidence

careful practical judgement. Strong professional approach.

What is expected

• Bonus : Quarterly bonus for full-time team members - for Permanent contract.
• Complimentary security services for you and your loved ones ($450 value per person).
• Services de sécurité gratuits pour vous et vos proches (valeur de 450€ par personne).

Job details

• Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
• The Bond platform allows Bond members (end-users) to request that Bond look after them in situations where they feel uncomfortable, but it is too early to dial 999.
• The Bond platform combines cutting-edge technologies & AI, with Bond 24/7 Personal Security Agents who respond in seconds via the Bond app.
• Bond is operational in 28 countries and growing.

Requirements mentioned

• SIA licence