Customer Service Specialist

Summary and purpose of the Job:

The role of Customer Service Specialist is to assist the Offboarding Delivery team with their day-to-day administration across Offboarding services with the suppliers

This will be a varied role as you will be providing administrative support across two areas of Operations.

Responsibilities:

The extent of your duties will include but are not limited to:

· Monitoring the supplier portal to make sure the services has been cancelled

· Performing daily process to review usage and update services accordingly

· Data input, utilising good knowledge of Microsoft apps (Excel, Word etc)

· Order management to make sure your WIP is up to date daily

· Placing/amending orders on supplier portals

· Internal sales support, availability requests etc

· Processing cancellations with suppliers for PSTN line. Broadband and Ethernet

· Service re-in statements on the supplier portal

· Liaising with billing department to make sure services have stopped

· Liaising with Internal departments if needed

· Removing radius details from different portals

What We’re Looking For:

• Customer Service Experience: Previous experience in a customer support role, preferably in a call centre.
• Positive Attitude: A strong customer focus and a “can-do” approach.
• Team Player: Willingness to collaborate with colleagues from diverse backgrounds and working styles.
• Communication Skills: Excellent written and verbal communication skills, with attention to detail.
• Technical Proficiency: Familiarity with Microsoft Office Suite and a basic understanding of web browsers and databases.
• Multi-tasking Ability: Capable of juggling multiple tasks efficiently while being a resource for your team.
• Organisational Skills: Highly organised with strong time management skills.
• Eagerness to Learn: A desire for personal growth and a willingness to go the extra mile.
• Reliability: A dependable and approachable team member.
• Desire for Impact: Previous experience in telecommunications or ISP support is a plus.

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.