Customer Service Specialist

Customer Service Specialist focuses on more than 20,000 pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential throug.

What the role involves

• More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential throug.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Be the expert who’s on hand to support them with any queries relating to the administration and delivery of Pearson qualifications.
• We just want our customer service team to offer outstanding support and be the voice of Pearson.
• A background in Customer Service or the ability to display the required skills to deliver excellent customer service.
• Basic MS Word and Excel.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Our Customer Services team in Manchester is made up of 80 friendly, hardworking, and customer-focused colleagues.
• We support Schools and Colleges in the UK and internationally to deliver our globally recognized qualifications.