Customer Service Supervisor

Customer Service Supervisor focuses on ensuring that the team comply with legal standards and company procedures at all times.

What the role involves

• Ensuring that the team comply with legal standards and company procedures at all times.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.

Skills and requirements

• To be successful in this role your skills and experience will include.
• An excellent communicator and have some experience in supervising or managing a team.
• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.

Confirmed role details

• Contract Type Permanent.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide.
• Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout.