Customer Service Team Leader

Customer Service Team Leader focuses on we put our customers 1st and as a team leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and.

What the role involves

• We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and.

Skills and requirements

• Opening and closing the shop, with support from your team as required.

Confirmed role details

• Your base salary will be reviewed annually and you will also qualify for an annual performance bonus.
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
• Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
• Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Maintaining high standards and ensuring the shop always looks the part (., visual displays).
• Building relationships with our customers and providing an excellent customer service.
• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday.