Customer Service Team Leader

As a Customer Service Team Leader, the work centres on in this role, you’ll lead, coach, and empower a team of customer service advisors who support millions of bus customers across the UK. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Role overview

In this role, you’ll lead, coach, and empower a team of customer service advisors who support millions of bus customers across the UK. Coach & Develop: Support your team with regular feedback, training, and development to help them shine.

What helps someone succeed

• careful practical judgement.

Job details

• Lead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service.
• Experience leading or coaching a team in a customer service, contact centre, or similar fast-paced environment.
• Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next).