Customer Service Team Leader

Customer Service Team Leader focuses on as the customer service team leader, you will lead a highly skilled team.

What the role involves

• As the Customer Service Team Leader, you will lead a highly skilled team.
• Drive exceptional customer experience through efficient AI usage.
• Managing and optimising AI performance to ensure the highest level of customer satisfaction.
• Overseeing the day-to-day management of the Customer Service team in Asia.
• Handling escalated customer queries and ensuring timely resolution.
• Reporting on any issues that the team in Asia has with the AI tool.

Skills and requirements

• Experience in customer support or related fields.
• Experience in team management and delegation.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple tasks.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through