Customer Service Team Leader

Customer Service Team Leader focuses on leading, motivating and developing a team of customer service advisors.

What the role involves

• Leading, motivating and developing a team of Customer Service Advisors.
• Conducting regular 1-2-1s, coaching sessions and performance reviews.
• Monitoring KPIs, service levels and quality standards to ensure targets are achieved.
• Supporting the onboarding, training and ongoing development of new and existing team members.
• Handling escalated customer queries and ensuring issues are resolved professionally and efficiently.
• Identifying process improvements to enhance both the customer journey and operational efficiency.

Skills and requirements

• Relevant leadership, project, operations, people-management, or stakeholder experience is useful.

Confirmed role details

• Permanent Posted.
• Thursday, July 2, 2026.
• Genuine opportunities for career progression.
• The chance to make a real impact within a growing and successful business.

Candidate fit

• hands-on leadership, organisation, coaching, and reliable follow-through

Additional role context

• 37.5 Hours Per Week.

Known job details

• Pay: £35,000