Customer Service Team Leader
Full Time
GBP 32,000 per year
Onsite
Job description
The Customer Service Team Leader position centres on private medical, pension, life assurance & wellbeing support. It would suit someone who can bring strong professional approach to the role.
Where the work sits
St Ives, Cambridgeshire (office-based, 5 days a week). Full-time (Mon–Fri, 37.5 hrs).
How the role works day to day
Private medical, pension, life assurance & wellbeing support. Delivering KPIs across service, quality, sales and productivity. Use data and insight to improve performance and customer outcomes.
What helps in this setting
Strong professional approach.
Practical details
- United Kingdom -- England -- East of England -- Cambridgeshire -- St Ives Job Type.
- Join our fast-paced Contact Centre as a hands-on Team Leader.
- Shift pattern: Weekends.
- Additional detail: Training or development support may be provided.
What needs to be in place
- Play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.
Job details
- Pay: £32,000 - £32,000
- Pay: £32,000
- Benefits mentioned: Pension, Holiday allowance, Private healthcare, Training
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