Customer Service Team Member

As a Customer Service Team Member, the work centres on confidence to take initiative and support the wider team where needed. It would suit someone who can bring strong professional approach to the role.

How the role is set up

We are recruiting Customer Service Team Members for our 2026 season! As a Customer Service Team Member, you’ll play a vital role in shaping every guest’s experience at The Wave.

Where someone would start

Confidence to take initiative and support the wider team where needed. Delivering outstanding customer service across email, live chat, phone and face-to-face interactions. Confidently using booking systems and customer service software.

What helps someone build confidence

Strong professional approach.

What is expected

• Previous customer service experience (desirable but not essential).
• 30 days paid holiday (inclusive of bank holidays).
• We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors – and that starts with our own team.

Job details

• Additional detail: Additional staff or wellbeing benefits may be available.