Customer Service & Transport Coordinator

Customer Service & Transport Coordinator focuses on respond to customer queries via email and phone promptly and professionally.

What the role involves

• Respond to customer queries via email and phone promptly and professionally.
• Resolving issues by liaising with internal and external teams.
• Managing transport jobs efficiently.
• Chase Proof of Deliveries (PODs) to ensure timely records.
• Administer the Transport Management System (TMS).
• Generate customer reports using Excel and Power BI.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Full-time, Monday – Friday, 07:00 – 15:00.

Candidate fit

• Clear communication, patience, accurate records, and reliable follow-through.
• If you are a reliable, detail-oriented individual who enjoys working in a dynamic office environment, we would love to hear from you!