Customer Service Unit Advisor

As a Customer Service Advisor, the work centres on handling follow-up calls, and working in partnership with other to ensure timely resolutions and exceptional service. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

How the role is set up

Customer service queries via telephone, providing advice and guidance across a comprehensive range of housing services. 40 hours per week variable.

Where someone would start

Handling follow-up calls, and working in partnership with other to ensure timely resolutions and exceptional service. Customer Service Unit Advisor - Northern Ireland Housing Executive - Ballymena Join the Northern Ireland Housing Executive in Ballymena as a Customer Service Unit Advisor and provi.

What helps someone build confidence

careful practical judgement. Strong professional approach.

What is expected

• Or have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience.
• Experience of direct delivery of relevant customer service to the public via telephone or face to face.
• Play a key role in handling enquiries, coordinating responses and supporting the delivery of essential services.

Job details

• Duration: Temporary, ongoing.
• Additional detail: Training or development support may be provided.

Requirements mentioned

• Excel