Customer Services Advisor

As a Customer Services Advisor, the work centres on employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Where ownership sits

25% off most of our products in Halfords Retail stores and online. Amazing discounts of up to 50% on your garage bills at Halfords Autocentre.

What the role carries

Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week. Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services. Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role.

What helps the work land well

careful practical judgement. Strong professional approach.

What the role depends on

• We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
• Experience of delivering great customer service, ideally in a retail sales environment.
• Some experience of working towards and achieving sales targets.

Practical details

• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rain.
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
• Shift pattern: Weekends.
• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Pension, Holiday allowance, Training