Customer Services Advisor

Customer Services Advisor focuses on provide a consistent and positive customer experience in line with the global customer service strategy and relevant corporate standards and polices.

What the role involves

• Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices.
• Products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to.
• Manage their expectations to ensure a smooth customer journey.
• Ensure the standard response bank is regularly refreshed to respond to customer queries.
• As the frontline of the British Council, to ensure that dress sense and tone of voice is representative of the organisational brand values and standards.
• Record all forms of customer data and records accurately via agreed online and offline tools.