Customer Services Assistant

Customer Services Assistant focuses on delivering engaging story and rhyme sessions to groups of parents and toddlers in the library.

What the role involves

• Delivering engaging story and rhyme sessions to groups of parents and toddlers in the library.
• Help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Our smaller libraries have less staff, so we'll ask you to help out with unlocking.
• Locking up, and ask you to be a trusted keyholder.

Skills and requirements

• Demonstration that you know how to use IT systems, or have the ability to learn.
• Customer service experience in any area.
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
• Enjoy working within a team to make us as brilliant as possible.

Confirmed role details

• Permanent, Part Time.
• Support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers.
• Our Customer Service team are at the heart of what we do- they are the face of our libraries and our driving force.
• We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

Known job details

• Pay: £25,959 per annum