Customer Services Assistant

Customer Services Assistant focuses on across our prestigious addresses, we provide exceptional workspaces that blend timeless elegance with five-star service.

What the role involves

• Across our prestigious addresses, we provide exceptional workspaces that blend timeless elegance with five-star service.
• · Maintain impeccable standards throughout the building so everything is always ready for use.
• Support daily operations and escalate issues promptly when needed.
• · Support administrative tasks and keep records clear and accurate.

Skills and requirements

• Working closely with the Operations team, you’ll support day-to-day front-of-house operations, collaborate with other team members to solve challenges, and contribute ideas that co.
• · Proactively offer and accurately record additional chargeable services to enhance the experience and optimise revenue.

Candidate fit

• · Deliver a warm, first-class welcome to all clients and guests, adapting your approach to suit different personas and locations.
• Service champion – You’re naturally passionate about delivering outstanding experiences and making people feel special.
• Positive and detail-driven – Enthusiastic, confident and focused on quality and presentation.

Additional role context

• · Collaborate with team members to resolve queries.
• You collaborate well, work independently when needed, and use good judgement.
• Clear communicator – Well-presented, empathetic and professional with a ‘can-do’ attitude.